Google Play purchases and refunds

For a credit pack purchased through Google Play, use Google Play’s refund request process with the Google Account used for the purchase, or contact support@lynxtts.com with your receipt reference and purchase date. Eligibility and processing follow Google Play’s policies and applicable law; the website’s 14-day review window does not apply. Credit packs do not renew automatically. After a confirmed refund, LynxTTS removes only unused credits attributable to that purchase; already-spent credits require separate review. Unrelated purchases and grants are not removed to cover it. A pending purchase does not grant credits until Google Play confirms payment.

One-time credit packs

New credit packs are one-time purchases with no automatic renewal. There is no future pack payment to cancel. You can request review of a completed purchase using the provider-specific refund process below. An approved refund removes only unused credits attributable to that purchase; already-spent credits require separate review. Buying a pack does not restart an existing subscription.

Scope of this policy

This policy covers LynxTTS purchases made on the website through Dodo Payments and purchases made through Apple or Google Play. The website rules below apply only to website purchases; App-store purchases follow their separate Apple or Google Play sections. LynxTTS independently verifies payment status with the payment provider; a redirect or purchase-screen message alone does not prove that a charge succeeded.

Website purchases: request window and eligibility

You may ask us to review a refund within 14 calendar days after a successful charge. A full refund is normally considered only when no credits have been spent after that charge and its credit grant can be removed without making the account balance negative. Using credits may make the charge non-refundable, except where applicable law requires otherwise.

Website purchases: exceptions we review

We review duplicate, unauthorized, or incorrect charges, a paid service not delivered as described, and refunds required by applicable law. We may consider a partial refund when appropriate, but do not guarantee one.

Existing website subscriptions: changing plans

Moving to a higher plan opens hosted checkout for the full monthly price of the target plan, plus any tax quoted there. The current plan and balance stay in place until payment and the target plan are independently verified. Activation then adds the target plan's full monthly credits once and resets the monthly renewal date to that day. Moving to a lower plan is immediate: there is no charge, refund, or credit grant; the existing balance and renewal date stay, and the lower price and monthly credit grant begin at the next renewal.

Existing website subscriptions: cancellation and renewal

Subscription cancellation is scheduled for the next billing date. Paid-plan access continues through the current paid period, and no new subscription charge or monthly credit grant occurs after cancellation takes effect. Cancellation does not automatically refund an earlier successful charge.

Apple purchases: refunds and existing subscriptions

Manage, change, or cancel an Apple subscription through Apple, including in iPhone Settings under your name, then Subscriptions. Apple's screen shows the applicable price and effective date. Request a refund from Apple at reportaproblem.apple.com using the Apple Account that made the purchase. Apple determines refund eligibility and processing; our website's 14-day review window does not apply. Cancellation does not automatically refund past charges, and deleting the app or your LynxTTS account does not itself cancel an Apple subscription.

Credits after an Apple refund

After Apple confirms a refund, LynxTTS removes only the unused credits attributable to that refunded purchase. If credits from that purchase have already been spent, we review the case separately. Credits from other purchases or unrelated grants are not removed to cover the refunded purchase. This credit adjustment does not change your right to ask Apple for a refund or any mandatory consumer rights.

Credits restored after generation failure

When a speech-generation job fails or is cancelled, LynxTTS may restore the credits reserved for that job to the account. This is a credit restoration, not a cash refund, and it does not create a second credit or payment claim.

Website purchases: how to request a review

Email support@lynxtts.com from the address on your LynxTTS account. Include the charge date, amount, receipt or payment reference, and a short explanation. We may verify account or payment ownership. Never send a full card number, security code, bank password, or sign-in code.

Website purchases: refund method, timing, and misuse

An approved cash refund is returned through the original payment method and cannot be redirected to another person or account. Processing time is controlled by the payment provider and financial institution. We may refuse materially false, deceptive, or abusive requests and retain relevant records where needed, without limiting consumer rights that cannot lawfully be excluded.